We're pleased to announce the following updates and new features in our 2017.2 Service Update.
On the Devices page, the "Fully Backed Up" column has been replaced with a “Backup Status” column. While the Fully Backup Up allowed for simple Yes and No states, the Backup Status has four possible values: Complete, In Progress, Failed, and Not Enabled. Additional information is provided on a second line for each record.
In addition, when files fail to back up within a defined time frame, the files names and paths will be displayed in the DeviceA device is computing device that has access to Autotask Workplace, including both mobile devices and computers. Detail view. The files will automatically clear once they back up, or you can right-click and select a menu option to ignore the file in future backups.
These enhancements provides greater insight into the specific state of a device backup.
We've added a Reset 2FA button to the Edit a Team Member and Edit a Connection pages so you perform a quick reset without navigating to PolicyA policy is a configurable site-wide setting that dictates how Autotask Workplace will behave for your team. Profiles.
Previously, file names exceeding a certain length were truncated when displayed in lists. Now rows can expand, when necessary, to display the full file name.
In addition, on the File Detail page, the full name of the file at the top of the page is displayed in smaller text if it is over a certain length.
Search results now display the entire path to the matching item, which makes it easier for you to distinguish between similar search results.
This new feature allows you to set the maximum upload and download speeds to and from the Workplace"Workplace" describes the Autotask Workplace service in its entirety. service for your Workplace DesktopAlso known as the Workplace Desktop app, and in the context of this documentation, simply "the app," Workplace Desktop is the software installed on a computer that is responsible for synchronizing data between the local drive and the cloud. users. Users can, via the Network Tab, reduce transfer speed, but they cannot increase it beyond the limit you've set here.
Throttle control settings apply to Workplace Desktop 7.2 and later only. These settings do not affect Workplace ServerWorkplace Server is a component of the Autotask Workplace service. It makes all your files accessible through Workplace while retaining local, centralized data storage so that your data is also available via your local area network (LAN). The Workplace service keeps all data on your LAN accessible internally and in sync with Workplace..
This allows you to manage your bandwidth to avoid network saturation.
For more information, refer to Select Policies.
On the new Backup Exclusions tab of the Team Defaults and Policies page, you can now control the extensions and file paths that are excluded from backups. Files types and paths that are excluded will not be backed up for any users on your team.
We've already selected, by default, the file types and paths we recommend that you exclude in order to avoid excess and unnecessary use of storage and bandwidth. These exclusion lists have been customized for both Mac and Windows operating systems.
For more information, please refer to Team Defaults and Policies.
Workplace Desktop 7.2
Windows users may now back up the entire root directory (e.g. C: or D: drive) on their device. This comprehensive backup will ensure complete data backup and recovery when necessary. This feature is available for both Workplace Desktop and Workplace Server.
Workplace now supports backup of files in AppData folder. For more information concerning what can and cannot be backed up, please refer to How Backups Work.
When you add a folder to back up via the Manage Backups feature on the Workplace Desktop Preferences window in Workplace Desktop for Windows, a progress bar will now display, providing a visual indicator of the addition.
A new Windows security certificate has been issued for the latest versions of Workplace Desktop and Server, and may result in the display of a warning popup from Windows Defender. If the popup displays, please click the Run Anyway button.
Workplace Desktop for Mac users can now easily access Workplace log files, as well as other Workplace Desktop instance information with a simple right-click on the Find Your Workplace Desktop or Workplace Server Log Files window.
When you open a file that someone else has locked, SmartBadgeAn interactive badge displayed when opening a Microsoft Office document synced via Workplace to your Mac. will now let you know who locked it and inform you that any changes you save will result in a conflict. Find out how to SmartBadge
NOTE This enhancement requires Workplace Server 7.2 or later.
Workplace Server now supports project sync directly from Workplace OnlineWorkplace Online is the web portal that users within a team can use to access their data and administer their team.. The new ProjectA project is a top-level folder within Autotask Workplace. A project is the primary container for all the folders and files that are synchronized by the Workplace service. Projects create the basic organizational structure to store data and control user access. Sync feature on the Server Detail: Project Status page of Workplace Online allows administrators to perform the same functions as you can perform from the Workplace Server Workplace Server: Folder Sync Tab. Administrators can:
- Create a new project in the Workplace service from an existing local folder.
- Sync a project from the Workplace service to a local folder of your choosing.
- Merge a project with a locally stored copy, which is particularly useful in rare instances where a project must be reconnected with a locally stored copy, such as after a reinstallation of Workplace Server.
In Workplace ManagerWorkplace Manager is an online portal that allows resellers of Workplace services to manage their reseller account, as well as their client teams., we have corrected the Devices export function to improve consistency between the exported file and the screen display.
Previously, users with full access to a project experienced unexpected syncing behavior after renaming a project locally. Now, when users with full access to a project rename the project, the change will take effect locally and the project will continue to properly sync.
If you delete a folder, then undelete it and a folder with the same name exists, the system will now prompt you for a new name.
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