SECURITY All Workplace Desktop and Workplace Server users
NAVIGATION Windows taskbar » » About...
NAVIGATION Mac menu bar » » Preferences... » About tab
If you're experiencing issues, it might be necessary for us to obtain the log files related to sync operations from your computer to understand the root cause of the problem.
BEFORE YOU BEGIN For Workplace ServerWorkplace Server is a component of the Workplace service. It makes all your files accessible through Workplace while retaining local, centralized data storage so that your data is also available via your local area network (LAN). The Workplace service keeps all data on your LAN accessible internally and in sync with Workplace., first manually launch the user interface.
- Windows taskbar » » About...
Mac menu bar » » Preferences... » About tab
- Right click in the DeviceA device is computing device that has access to Workplace, including both mobile devices and computers. Information area, and select Copy Logs to Desktop:
- This creates a .zip file with the logs from Workplace DesktopAlso known as the Workplace Desktop app, and in the context of this documentation, simply "the app," Workplace Desktop is the software installed on a computer that is responsible for synchronizing data between the local drive and the cloud. and places the .zip file on your computer's desktop.