2019.1.1 Service Update

Release Notes

In addition to various minor enhancements to increase stability and usability, this release introduces the following changes:

PSA Mapping Failure in French Language

Workplace"Workplace" describes the Autotask Workplace service in its entirety. Managers users were unable to map a new team to an existing PSA company in the French language. The Select PSA company to map to TeamA team is an entity, usually a company, which subscribes to the Workplace service. A team is made up of members and connections. window now returns the appropriate results.

Offline Alert Notifications

Devices owners were not receiving an alert notification when their Workplace DesktopAlso known as the Workplace Desktop app, and in the context of this documentation, simply "the app," Workplace Desktop is the software installed on a computer that is responsible for synchronizing data between the local drive and the cloud. devices were offline for seven days or more. The issue has been resolved.

Alert Emails Display Incorrect Names

DeviceA device is computing device that has access to Autotask Workplace, including both mobile devices and computers. backup failure alert emails displayed the correct team and user ID, but the incorrect names. The issue has been resolved.

 

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