2018.2 Service Update

Release Notes

We're pleased to announce our 2018.2 Service Update.

The 2018.2 service update is a multi-component release, affecting Workplace ManagerWorkplace Manager is an online portal that allows resellers of Workplace services to manage their reseller account, as well as their client teams., Workplace OnlineWorkplace Online is the web portal that users within a team can use to access their data and administer their team., Workplace DesktopAlso known as the Workplace Desktop app, and in the context of this documentation, simply "the app," Workplace Desktop is the software installed on a computer that is responsible for synchronizing data between the local drive and the cloud. (now at version 7.3 for both Windows and Mac), Workplace ServerWorkplace Server is a component of the Autotask Workplace service. It makes all your files accessible through Workplace while retaining local, centralized data storage so that your data is also available via your local area network (LAN). The Workplace service keeps all data on your LAN accessible internally and in sync with Workplace. (now at version 7.3), and Workplace MobileWorkplace Mobile is the Workplace application designed specifically for the various mobile platforms, providing access to Autotask Workplace. (now at version 2.4 for both Android and iOS).

NOTE  This is a rolling release. All changes described in these notes will be available by early June.

The 2018.2 Service Update includes the following changes, features, and issue resolutions:




Workplace service issue resolutions

Workplace Desktop for Mac issue resolutions




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