2020.2.1 Service Update

In rare scenarios, devices running older version of Workplace v10 may have had a disparity in the local (on-device) database and the server-side database; the core mechanism required for keeping devices in sync. Various sync-related issues may have been experienced by users in this situation. This service update, in conjunction with the new Workplace v10 versions, resolve this issue.

IMPORTANT  If you are using Workplace v10 and experience any sync issues, please refer to our FAQ topic My Workplace v10 app is not syncing as expected. How do I fix this? for detailed instructions.

When a user lost access to a project or folder share because they were removed from the group through which access was granted, the command to remove the share from Workplace Desktop was not sent correctly. As a result, the project or folder in question remained accessible locally. Group-related share permissions now behave as expected.

Users reported a usability issue when creating custom passwords for public shares when the password required policy enabled. If a user removed the automatically-generated password to replace it with their own, the system sometimes attempted to reinsert the original password, potentially resulting in a nonsensical entry in the Password field.

The issue has been resolved and entering custom passwords behaves in a more consistent manner.

Users were not able to access public share links using the QR code option from a mobile device if the public share link had email validation enabled. The issue has been resolved and QR code links can now be accessed on mobile devices regardless of password settings.

Some users saw an internal server error when attempting to access a malware incident. The issue has been resolved.

It was not possible to recycle a device if one's language preference was set to Swedish. This issue has been resolved and devices may now be recycled in all interface languages.